Terms and Conditions

 

All works are designed, hand drawn and hand cut by me, Samantha Hickman/Paper Scissors Rock, unless otherwise stated.  All designs and photographs are protected by copyright.  Feel free to share my work but please always credit Paper Scissors Rock as designer.  Templates are for personal use only.

I do not start designing personalised commissions until full payment is received.  I will then send out a sketch for approval before cutting begins.  Your right to cancel ceases when a design is approved and cutting has begun.  This does not affect your statutory rights. 

I reserve the right to change or remove products and change information and prices at any time.  Orders already placed and quotes agreed are not affected.

Delivery
 

All hand cut designs and commissions have an approximate 3 week turnaround time and are posted out Signed For 2nd Class.  More precise timings will be given when discussing commission details.  I will do my best to accommodate any requests.  Prints and printed cards will be posted out within 2 days standard post.  Items can also be delivered or collected locally within the Longfield/Gravesend area.  Templates will be emailed out within 24 hours of payment and provision of email address.  Contact me if you would like a paper template sent.

Returns
 

Returns are not accepted for personalised items unless damaged or faulty.  Proof (messaged pictures) must be received by me within 24 hours of receipt of order.  Contact me at papersrock9@outlook.com. 

Returns of prints and printed cards or non-personalised items are accepted within 14 days and refunds will be issued once the item is received by me.  The refund will be the price paid not including postage costs.  Please return in the same condition as it was received.  If the product is damaged or faulty, return to me 2nd class and I will cover the cost of postage and send a replacement where possible. 

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